Orders
Can I get a refund?
We currently offer a 30-day money-back guarantee. If you have specific concerns about your experience, please email us at [email protected] or call 1-888-631-3359. Our team is available to help Monday through Friday, 9am to 5pm PST
How do I edit my current subscription or place a new order?
If you need to change the quantity of an active subscription, please reach out to our team at [email protected] or call or text 1-888-631-3359. We're here for you Monday-Friday, 9am-5pm PST. �To place a new order or reactivate a
Can I split payment between two cards?
Unfortunately, at this time we are unable to split your payment between multiple credit cards.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Diners Club, JCB as well as PayPal, ShopPay and G Pay.
When will I be billed?
You will be billed immediately upon placing an order.
How do I use a promo code?
If you have a promo code, you may enter it in the cart or at checkout. Please remember to click Apply to see the discount reflected in your cart.
How do I update the credit card in my account?
To change your billing information, please visit your Account page at https://www.timeline.com/account and click on the Manage Subscriptions link. If you would like assistance, please contact our team at [email protected] or call 1-888-631-3359. Our
How do I pause or cancel my subscription?
If you would like to pause or cancel your subscription, please log in to your Timeline account and go to Manage Subscriptions. There you can make updates to your subscription plan. If you need further assistance, please contact our team at care@tim